Account Manager
Location: New York, NY hybrid preferred. Remote considered.
Schedule: Full Time
COMPANY DESCRIPTION
Nantum AI is an award-winning, integrated energy platform for smart buildings that empowers owners and operators with actionable building insights and automation through powerful AI algorithms. By saving energy, reducing carbon emissions, and lowering costs without sacrificing occupant health or comfort, Nantum AI enables buildings to meet performance targets through real-time and predictive data, as well as intelligent recommendations. Through Nantum AI, buildings can significantly reduce their environmental impact while creating healthy indoor environments for people.
JOB DESCRIPTION
Nantum AI is seeking a proactive, customer-obsessed Account Manager to serve as the primary point of contact for our commercial real estate clients. In this role, you will be responsible for delivering a world-class customer experience, building long-term relationships, and ensuring clients derive measurable value from the Nantum platform.
You will work cross-functionally with internal teams to troubleshoot issues, surface customer feedback, and most importantly, deliver actionable insights that empower customers to operate their properties more efficiently. Your success will be defined by customer satisfaction, platform engagement, and portfolio expansion.
RESPONSIBILITIES
Actively answer and resolve open client product issues
Provide remarkable customer experiences
Empower our customers to become self-sufficient with everyday use of our product
Problem solve and create solutions to meet customer requests
Work with our Customer Experience Team to improve internal processes
Stay up to date with relevant technologies
Analyze building automation systems and recommend changes to improve functionality and/or energy efficiency, or to accomplish ECMs (Energy Conservation Measures)
Provide technical training and support both internally and externally
Work with the sales team to increase results
Other duties may be assigned
SKILLS & ABILITIES
Proven excellence in customer support
Strong analytical thinker
Maintain composure under pressure
Fast learner with strong technical acumen
Excel independently and in a team environment
Advanced verbal and written communication skills, including listening effectively and soliciting input from others, with the ability to communicate effectively to a C-level audience
Organizational skills including, but not limited to, the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently, and the ability to manage technical resources
Proficient in Microsoft Office programs such as Word, Excel, Outlook as well as Google Suite products such as Docs, Slides, Sheets, etc
Excellent customer service skills
Preferred
Good understanding and technical knowledge of HVAC equipment and systems
Good understanding and technical knowledge of access and/or building automation systems
EDUCATION
Four (4) year college degree or equivalent work experience
Preferred
Other professional certifications (LEED, CEA, CEM etc.)
EXPERIENCE
Two to four years of related work experience
Experience supporting technology solutions in a SaaS environment
Preferred
Strong passion and interest in energy and sustainability
IT knowledge and technical acumen
WE TAKE CARE OF YOU!
100% employer-paid health insurance (medical, dental, and vision) for employees and their dependents
Equity participation through Employee Stock Option Plan
401K Plan
Competitive pay with potential for bonus
A great place to work!!
EQUAL OPPORTUNITY EMPLOYER
Nantum AI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, socioeconomic status, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence.
